FAQs
Shipping Services
Which regions do you ship to?
Currently, we ship to locations within the United States. At this time, we do not offer international shipping outside of the U.S.
What should I do if I haven't received my order?
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for the latest shipping updates.
If the tracking details show no update, an unusual status, or a possible delivery issue, please contact our customer support team at support@kortul.com. We will be happy to assist you.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the delivery status of your package at any time.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us within 24 hours of placing your order. Please include your name, order number, and the correct shipping address.
We will do our best to update the address before the order is processed or shipped. However, once an order has been processed or handed over to the carrier, we cannot guarantee that the address can be changed.
Can I pick up my order directly from the warehouse?
No. We do not currently offer warehouse pickup services. All orders are shipped directly to the shipping address provided at checkout.
Which shipping carrier do you use?
We ship orders using reliable delivery carriers, including UPS where available. The final carrier may vary depending on your shipping address, selected shipping method, and carrier availability.
Returns & Refunds
Do you accept returns?
Yes. We accept return requests in accordance with our 30-Day Return Policy.
To be eligible for a return, the item must be new, unused, in its original condition, and in its original packaging if applicable. Please refer to our Return & Refund Policy for full details.
How do I request a return?
To request a return, please contact our customer support team by email at support@kortul.com.
Please include your order number, the email address used at checkout, the item you would like to return, and the reason for your return request. We will review your request and provide return instructions if your return is approved.
When will I receive my refund?
Once we have received and inspected the returned item, refunds are typically processed within 10 business days.
Refunds will be issued to the original payment method used at checkout. Please note that the actual time it takes for the funds to appear in your account may vary depending on your bank or card issuer.
Payment & Security
Which payment methods do you accept?
We currently accept PayPal as an available payment method. Additional payment methods may be displayed at checkout if available.
How can I confirm that my transaction is secure?
We take payment security seriously. Transactions on our website are processed through secure payment channels, and our website uses SSL encryption to help protect your information.
You can verify this by looking for the “padlock” icon in your browser address bar when visiting our website or completing checkout.
We do not store your full payment card details after your purchase is completed. In certain cases, to help protect against fraud or unauthorized activity, we may conduct a security review and request additional verification before processing an order.
Company & Contact Information
Where is Kortul located?
Kortul is operated by KORTUL INC, located in Sheridan, Wyoming, United States.
How can I contact Kortul?
If you have any questions about your order, shipping, returns, refunds, products, or other inquiries, please contact us using the details below:
Store Name: Kortul
Company Name: KORTUL INC
Email: support@kortul.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Company Address: 350 N Main St STE 248, Sheridan, Wyoming 82801, United States
During business hours, we aim to respond to customer inquiries within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will be handled on the next business day.